At Easterly Wholesale Diamonds, we want you to shop with confidence. Please review our return policy carefully before making a purchase, as return eligibility varies depending on the type of jewelry purchased.
Estate Ready-to-Wear Jewelry
Estate and pre-owned jewelry may be returned within 3 calendar days of the confirmed delivery date, subject to the following conditions:
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A return request must be submitted within 3 calendar days of delivery.
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The item must be shipped back within the same 3-day period, and valid tracking information must be provided.
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Jewelry must be returned in the exact condition in which it was received, without additional wear or damage.
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No alterations of any kind are permitted, including resizing, polishing, cleaning, repairs, engraving, stone replacement, or other modifications.
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All original packaging, certificates, and accompanying documentation must be included, if provided.
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All returns must be authorized by Easterly Wholesale Diamonds before shipment.
Returns that do not meet these requirements will not be accepted, except where required by law.
Custom Jewelry & Rings
All custom-designed, made-to-order, personalized, and custom-built jewelry, including engagement rings, is final sale and not eligible for return or exchange, except where required by law.
This includes rings created through our custom ring builder, where customers select their setting, diamond or gemstone, metal type, or ring size.
Once a diamond or gemstone has been mounted into a custom ring, the completed piece is considered final sale.
Loose Diamonds & Gemstones
Loose diamonds and gemstones may be returned within 5 calendar days of the confirmed delivery date, subject to the following conditions:
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A return request must be submitted within 5 calendar days of delivery.
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All diamonds and gemstones must be returned in their original, unaltered condition.
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Stones must not have been mounted, set, damaged, treated, or otherwise modified after delivery.
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All original certificates, grading reports, and accompanying documentation must be included, if provided.
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All returns must be authorized by Easterly Wholesale Diamonds before shipment.
A flat $35 restocking fee applies per return order, regardless of the number of loose diamonds or gemstones being returned.
For example, whether you return one stone or five stones from the same order, the total restocking fee is $35. This fee will be deducted from the approved refund.
How to Request a Return
To request a return, please contact Easterly Wholesale Diamonds within the applicable return window.
Include your order number, the item or items you wish to return, and the reason for your request.
All returns must receive authorization before being shipped. Returns sent without prior authorization may be refused.
Return Shipping
All return shipping costs are the sole responsibility of the customer.
This includes shipping fees, insurance, packaging expenses, and any other costs associated with returning merchandise.
Customers are responsible for securely packaging their items and using a trackable shipping method. We strongly recommend purchasing shipping insurance for the full value of the merchandise.
Easterly Wholesale Diamonds is not responsible for returned merchandise that is lost, stolen, or damaged during return transit before it is received.
Original shipping charges are nonrefundable
Return Inspection & Refunds
All returned merchandise will be inspected upon arrival to verify that it meets our return requirements.
Once the inspection is complete, we will notify you whether your return has been approved or denied.
Approved refunds will be issued to the original payment method, less any applicable restocking fees.
Refund processing times may vary depending on your financial institution.
Damaged Orders
Please inspect your order upon delivery. If you receive an item that arrives damaged, contact Easterly Wholesale Diamonds promptly with your order number and photographs of the issue. This way we can help you with the claim process.
Items Not Eligible for Return
The following items are not eligible for return or exchange:
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Custom-designed, made-to-order, or personalized jewelry
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Custom-built engagement rings and completed rings from our ring builder
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Jewelry that has been worn, resized, engraved, polished, repaired, or otherwise altered after delivery
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Loose diamonds or gemstones that have been mounted, set, damaged, or modified after delivery
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Items missing required original certificates or documentation
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Items damaged after delivery
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Items returned outside the applicable return window
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Returns that do not meet the conditions outlined in this policy
Additional Information
By completing a purchase with Easterly Wholesale Diamonds, you acknowledge that you have had the opportunity to review our Return & Refund Policy.
Easterly Wholesale Diamonds reserves the right to refuse returns that do not meet the requirements outlined above.